This Policy governs the terms and procedures for refunding funds for services provided by the My Informer Telegram bot (hereinafter — the "Service").
1. General Provisions
Since the My Informer Service is a digital product, access to paid features is granted to the user instantly after successful payment. No physical goods are delivered.
2. Conditions for Refunds
A user has the right to submit a refund request only if:
The service was not provided, OR
The service is not functioning properly due to the technical fault of the Service.
The deadline for submitting a request is within 14 (fourteen) calendar days from the moment payment was made.
3. Cases Where Refunds Are NOT Granted
Refunds will not be provided in the following cases:
The user changed their mind, reversed their decision, or lost interest in the Service, but the Service itself is functioning correctly and provides the declared functionality.
The user incorrectly selected the tariff plan.
Funds were lost or functionality is not working due to the incorrect use of the Service by the user (e.g., adding non-public channels, using it for spam, etc.).
The refund request was submitted after the expiry of the 14-day period from the moment of payment.
4. Refund Procedure and Terms
Request Submission: The user must send a refund request to the Service's contact email: myinformerbot@gmail.com, specifying the payment date, amount, and reason for the return.
Request Review: The Service Administration undertakes to review the request and verify the technical functionality of the Service.
Reimbursement: In case of a positive decision, the refund will be processed using the same method of payment that was used for the original transaction (e.g., to the same bank card).